Customer Experience Solutions

An optimal CX strategy is key to influencing purchase behaviours and driving revenue by winning loyal customers through care at every step of the purchase funnel.

Why a Customer Care strategy matters?

Customer experience plays a key role in the customer journey to increase sales and influence loyalty.

60%

of consumers want easier access to self-serve solutions for customer service (Ovum)

64%

of customer expect to receive real-time assistance (Zendesk)

80%

of consumer interactions can be resolved by well-designed bots (Accenture)

Consultation types available

CX Masterclass

Market insights, analysis & recommendations to ensure you’re supporting users at each stage of the funnel to drive sales/leads

Optimise current operations

  • Deliver world-class customer service
  • Optimize internal processes
  • Hire support teams faster
  • Leverage Technology

    Customer support translation with Unbabel’s multilingual AI tech.

    Improve leadgen & customer engagement with Intercom’s customizable messaging suite.

    Fast-tracked referral to the Google Cloud team to get started with launching your 1st Dialogflow chatbot.

    What else to expect?

    Market insights -Understand support expectations in new markets

    Competitor analysis -Learn from other players in the industry

    Find the right partner to go global -Introduction to global Customer Care providers based on needs

    How our team can help

    Our premium program can help you through 1:1 consults

    If eligible, we’ll work with you to identify which of our three consultation formats will help your clients overcome their challenges and achieve their goals:

    1. Support the sales funnel: acquire new customers with a best-in-class sales support strategy.
    2. Optimise current operations: retain loyal customers by providing a world-class customer experience.
    3. Leverage technology partners: provide always on support with conversational agents to keep up with demand & support customers in international markets.

    All consultations include market insights, competitor analysis, best practice sharing and recommendations, and partner referrals (if required).

    Our customer care provider partners