Is customer service outsourcing right for you?

A guide to delivering the highest standard of customer service as your business grows

Is customer service outsourcing right for you?

1 Overview

The challenge

The digital world has increased modes of customer access: whether by email or phone; chat or social media; customers have flexibility in reaching you. As your business expands internationally, balancing the demands of this flexibility whilst focusing on day-to-day operations can place a strain on time.

Outsourcing is a plausible solution to these time and resource deficiencies. But, first you’ll need to determine if outsourcing is the right option for you. Are you sufficiently staffed in house, or will you need to hire extra resources?

If managing day to day operations while building your business is a challenge, then outsourcing may be right for you.

Your aim

Deliver the highest standard of customer service using in-house resources or outsourcing.

How to go about it

The below guidelines assess whether outsourcing is an appropriate solution for your business’s customer services function. Different levels of customer service are rated so you know exactly how to pitch for the top.