Global customer care
Our expert advisory program makes it easy to win in international markets, by supporting users at the moments that matter in the customer journey.
Why a Customer Care strategy matters?
Customer experience plays a key role in the customer journey to increase sales and influence loyalty.
of consumers want easier access to self-serve solutions for customer service (Ovum)
of customer expect to receive real-time assistance (Zendesk)
of consumer interactions can be resolved by well-designed bots (Accenture)
Consultation types available
Support the sales funnel
Analysis of current support model, with recommendations on how to keep your customers in the sales funnel & win the sale.
Optimise current operations
Evaluation of current operations. Best practices on Process Documentation, QA, Change Management, Targets & KPIs
Intro to Unbabel, a multilingual AI solution (1st year - 20% discount)
Fast-tracked referral to the Cloud team to get started with launching your 1st bot.
What else to expect?
Market Insights - Understand support expectations in new markets
Competitor Analysis - Learn from other players in the industry
Find the right partner to go global - Introduction to global Customer Care providers based on needs
How our team can help
Our premium program can help you through 1:1 consults
If eligible, we’ll work with you to identify which of our three consultation formats will help your clients overcome their challenges and achieve their goals:
- Support the sales funnel: acquire new customers with a best-in-class sales support strategy.
- Optimise current operations: retain loyal customers by providing a world-class customer experience.
- Leverage technology partners: provide always on support with conversational agents to keep up with demand & support customers in international markets.
All consultations include market insights, competitor analysis, best practice sharing and recommendations, and partner referrals (if required).