Customer Experience Solutions

An optimal CX strategy is key to influencing purchase behaviours and driving revenue by winning loyal customers through care at every step of the purchase funnel.

Why a Customer Care strategy matters?

Customer experience plays a key role in the customer journey to increase sales and influence loyalty.

60%

of consumers want easier access to self-serve solutions for customer service (Ovum)

64%

of customer expect to receive real-time assistance (Zendesk)

80%

of consumer interactions can be resolved by well-designed bots (Accenture)

Consultation types available

CX Masterclass

Market insights, analysis & recommendations to ensure you’re supporting users at each stage of the funnel to drive sales/leads

Optimise current operations

  • Deliver world-class customer service
  • Optimize internal processes
  • Hire support teams faster

    • Leverage Technology

    Customer support translation with Unbabel’s multilingual AI tech.

    Improve leadgen & customer engagement with Intercom’s customizable messaging suite.

    Fast-tracked referral to the Google Cloud team to get started with launching your 1st Dialogflow chatbot.

    What else to expect?

    Market insights -Understand support expectations in new markets

    Competitor analysis -Learn from other players in the industry

    Find the right partner to go global -Introduction to global Customer Care providers based on needs

    How our team can help

    Our premium program can help you through 1:1 consults

    If eligible, we’ll work with you to identify which of our three consultation formats will help your clients overcome their challenges and achieve their goals:

    1. Support the sales funnel: acquire new customers with a best-in-class sales support strategy.
    2. Optimise current operations: retain loyal customers by providing a world-class customer experience.
    3. Leverage technology partners: provide always on support with conversational agents to keep up with demand & support customers in international markets.

    All consultations include market insights, competitor analysis, best practice sharing and recommendations, and partner referrals (if required).

    Our customer care provider partners

    UnbabelSellbytelCNXHCLTeleperformanceForresterAdeccoCPLRandstadKellyOCGIntercom

    Need a localisation strategy? We'll get you started

    Discover why a localisation strategy matters for your business, the challenges involved in website localisation, and the localisation services available to you.

    International logistics

    Tailored recommendations to help you deliver products to your customers around the world.

    Global payments

    Create a frictionless and localised purchase process to drive conversions in the international markets. Our team will help identify gaps in the payments set up as well as provide actionable next steps, across devices.